Description
Description
Description
Description
T. 020 7788 7887
"Our Training Revolves Around You"
Description
Description
Description
Description
Description

Conducting Critical Conversations

Course Duration: 1 Day

Who should attend?
Managers and team leaders whose role requires them to hold discussions about performance.

Course Content:
By the end of this course, you will be able to:

• Understand your role in managing performance.
• Appreciate the consequences of avoiding difficult conversations.
• Plan and prepare for a constructive conversation about a difficult issue.
• Follow a simple structure to manage interactions.
• Use techniques to gain the confidence to respond at difficult moments.
• Apply key communication skills during challenging conversations.
• Manage your own and other people’s reaction.

For full course details, please call one of our Learning Advisors on 020 7788 7887 or email us at enquiries@planettraining.co.uk.
Call us now on 020 7788 7887 to discuss your specific requirements or a flexible package.
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