Description
Description
Description
Description
T. 020 7788 7887
"Our Training Revolves Around You"
Description
Description
Description
Description
Description

Course Management

Course Duration: 1 Day

Who should attend?
This course is aimed at anyone who wants to understand, manage and prevent aggression and conflict in the workplace.

Course Objectives:
By the end of the course, you will be able to:

• Understand the nature of conflict.
• Recognise the characteristics of difficult people.
• Assess your own interpersonal and conflict management skills.
• Learn techniques to identify and change your behaviour.
• Learn how to stay calm in difficult situations.
• Understand how personal issues can impact on performance.
• Learn effective techniques to minimise and mange conflict.

For full course details, please call one of our Learning Advisors on 020 7788 7887 or email us at enquiries@planettraining.co.uk.
Call us now on 020 7788 7887 to discuss your specific requirements or a flexible package.
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