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T. 020 7788 7887
"Our Training Revolves Around You"
Description
Description
Description
Description
Description

Customer Service

Course Duration: 1 Day

Who should attend?
This workshop is suitable for any employee who is the first point of contact for customers.

By the end of this course, you will be able to:

• Describe customer services within your organisation.
• Appreciate the importance of good customer service.
• Identify the core reasons why your customers complain.
• Analyse your customer service process and identify the areas which require improvement.
• Use a variety of techniques to create a customer-focused culture.
• Handle difficult situations and people in an effective and professional manner.
• Develop trust and improve how you communicate with customers.

For full course details, please call one of our Learning Advisors on 020 7788 7887 or email us at enquiries@planettraining.co.uk
Call us now on 020 7788 7887 to discuss your specific requirements or a flexible package.
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