Description
Description
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Description
T. 020 7788 7887
"Our Training Revolves Around You"
Description
Description
Description
Description
Description

Handling Customer Complaints

Course Duration: 1 Day

Who should attend?
This workshop is suitable for any employee whose role is to handle and resolve customer complaints.

By the end of this course, you will be able to:

• Appreciate the impact your responses have on customers.
• Develop the right attitude required to manage customer complaints.
• Deal with emotions by not taking complaints personally and maintaining a professional manner.
• Build rapport with angry and aggressive customers, and resolve their complaint.
• Remain calm and resist negative responses.

For full course details, please call one of our Learning Advisors on 020 7788 7887 or email us at enquiries@planettraining.co.uk
Call us now on 020 7788 7887 to discuss your specific requirements or a flexible package.
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